At Vincentian, Patient and Family Centered Care means that we put individuals at the core of everything we do. Recognizing that all human beings have unique needs, preferences, and ways of communicating, we work with families, patients and our residents in partnership to ensure that our caregivers are providing for those we serve – and helping them thrive.
To truly understand the patient and resident experience, we work to view through the eyes of those we serve, focusing first on their experience. By joining them on their care journey, we can better understand what’s working and what can be improved. This is practiced in several ways, through shadowing, observation, and continued learning and listening.
